Client Responsibilities
As our client, you are responsible for:
- Behaving respectfully (including language and tone of voice) towards clinic staff and other clients
- Abiding by administrative and operational policies, including leash/carrier requirements, payment, and appointment scheduling and cancellation policies
- Reading and understanding any consent forms and/or estimates that you sign
- Disclosing accurate and complete information about your pet’s health and medical history, including behavioral issues that may affect the safety of other patients or clinic staff
- Recognizing the reality of risks and limits of the science of veterinary medical care
- Meeting financial obligations
As a client, you have the right to:
- Be treated with consideration, respect, and compassion by all members of our staff
- Discuss your pet’s health care needs in confidence with our knowledgeable staff
- Receive accurate information and a thorough explanation of your pet’s health conditions and treatment options
- Accept or decline diagnostic testing or treatment(s) for your pet(s) and the right to be informed of the consequences of refusing said diagnostic(s) or treatment(s)
- Be informed of costs associated with your pet’s examination, diagnostics and treatments